What is Moveworks
Discover Moveworks' agentic AI Copilot platform that empowers employees with instant answers, task automation, and generative AI capabilities while ensuring enterprise security and compliance.
Overview of Moveworks
- Enterprise AI Copilot Platform: Moveworks is an AI-powered platform designed to automate employee support across IT, HR, finance, and facilities by resolving requests through natural language conversations in tools like Slack and Microsoft Teams.
- Large-Scale Enterprise Focus: Tailored for organizations with 2K+ employees, it integrates with 100+ enterprise systems (ServiceNow, SharePoint) to streamline workflows while maintaining security protocols.
- Generative AI Leadership: Leverages proprietary MoveLM models alongside advanced LLMs to enable contextual understanding, automated task execution, and content generation while respecting organizational permissions.
Use Cases for Moveworks
- IT Workflow Optimization: Reduced ticket volume by 74% at Mercari US through automated password resets and device troubleshooting via Slack integration.
- HR Self-Service Enablement: Automated resolution of common employee queries regarding benefits enrollment, policy clarifications, and payroll adjustments without human intervention.
- Cross-Platform Productivity: Recovers ~5 weeks/year per employee by eliminating app-switching through unified chat-based access to enterprise systems.
Key Features of Moveworks
- Agentic Reasoning Engine: Combines generative AI with deterministic automation to analyze requests, devise resolution plans, and execute actions via API-connected plugins for systems like Okta and Jira.
- Multilingual 24/7 Support: Provides instant assistance in over 100 languages with real-time translation capabilities for global workforces.
- Vertical-Specific Automation: Pre-built solutions for IT ticket resolution (password resets), HR inquiries (PTO policies), facilities management (equipment requests), and internal comms message personalization.
Final Recommendation for Moveworks
- Optimal for Complex Enterprises: Organizations with fragmented systems across multiple departments will maximize ROI through centralized AI orchestration.
- Strategic Multilingual Deployments: Recommended for global teams requiring consistent support quality across diverse linguistic environments.
- Future-Proof Automation Foundation: Enterprises investing in scalable AI infrastructure benefit from Moveworks' plugin architecture for expanding use cases without code changes.
Frequently Asked Questions about Moveworks
What is Moveworks and what does it do?▾
Moveworks is an AI-based service desk automation platform that uses natural language understanding to resolve employee IT and HR requests through chat and self-service channels, reducing manual ticket work and speeding up resolutions.
Which systems and collaboration platforms does Moveworks integrate with?▾
It integrates with common enterprise tools including chat platforms (e.g., Slack, Microsoft Teams), ticketing/ITSM systems, identity providers, and productivity suites, and can connect to HR and business applications through APIs and connectors.
How long does onboarding and deployment typically take?▾
Deployment is cloud-native and varies by environment and scope; many organizations start with a pilot and see meaningful automation within weeks, while full rollouts depend on integration complexity and scale.
What security and compliance features does Moveworks offer?▾
Moveworks is built for enterprise security with features like encryption in transit and at rest, single sign-on/identity integration, role-based access controls, and options to meet common corporate compliance requirements.
Can Moveworks be customized to our company’s workflows and terminology?▾
Yes — the platform can be trained on your knowledge base and historical tickets, customized with organization-specific workflows and responses, and adjusted by administrators to reflect company terminology and policies.
What reporting and analytics are available?▾
Moveworks provides dashboards and metrics for ticket deflection, resolution time, automation coverage, and user satisfaction, and can often export data or integrate with BI tools for deeper analysis.
Does Moveworks support multiple languages?▾
Moveworks supports multiple languages, though the exact set and level of coverage can vary; check product documentation or your account team for language availability for your deployment.
How does Moveworks handle escalations or complex issues that need human assistance?▾
When an issue cannot be fully automated, Moveworks captures context and conversation history and escalates to the appropriate human team or opens a ticket in your ITSM system to ensure a smooth handoff.
What is the pricing model and how do I get a quote?▾
Pricing typically depends on factors such as number of users, integrations, and feature modules; contact Moveworks sales for a tailored quote and information on licensing options and pilot programs.
How can I try Moveworks or get a demo and support?▾
You can request a demo or start a pilot through the Moveworks website or sales team; enterprise customers usually receive onboarding support and customer success resources to configure and optimize the deployment.
User Reviews and Comments about Moveworks
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