About Journey AI

Accelerate customer experience optimization with TheyDo's Journey AI - automated journey mapping, actionable insights, and real-time CX analytics for enterprise teams.

Overview

Leverages graph-based Retrieval-Augmented Generation (RAG) for contextual understanding of customer data
Automates analysis of unstructured data from 20+ sources including interviews and support tickets
Implements proprietary Insight Score combining sentiment, frequency, and impact metrics
Integrates multi-step workflows for continuous experience improvement

Use Cases

Reducing customer service costs through pain point identification (e.g., €1.3M annual savings case)
Accelerating product development with prioritized customer needs
Aligning cross-functional teams with visualized journey maps
Benchmarking experience improvements across business units

Key Features

AI-powered journey mining from raw transcripts/CSV data
Automated opportunity identification with quantified impact projections
Live journey maps updating with new customer feedback
Enterprise-grade security with role-based access controls

Final Recommendation

Ideal for enterprises with complex customer journeys across digital/physical touchpoints
Essential for product managers needing data-driven prioritization
Valuable for CX teams managing multiple customer segments
Recommended for organizations scaling design thinking practices

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ElevenLabs

The most realistic AI text to speech platform. Create natural-sounding voiceovers in any voice and language.

Try Now

Try It Out

Visit Journey AI Website

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