What is Dashworks Bots
Dashworks Bots enables organizations to create customized AI assistants that search workplace apps, answer team questions in Slack/email, and automate workflows. Features real-time data access, permission controls, and 50+ integrations.
Frequently Asked Questions about Dashworks Bots
What is Dashworks Bots?▾
Dashworks Bots is a platform for building, deploying, and managing conversational and automation bots that can handle customer interactions, automate workflows, and connect to backend systems.
How do I get started with Dashworks Bots?▾
Create an account, choose a template or start from scratch, configure intents and responses in the builder, then connect your preferred channels and test before publishing; documentation and guided setup are available to help.
Do I need to write code to build bots?▾
No — there are no-code/low-code tools for common use cases, while SDKs and APIs are available for developers who want custom logic or deeper integrations.
Which channels and systems can Dashworks Bots integrate with?▾
Dashworks Bots typically supports web chat, messaging platforms, voice channels and REST APIs, and can integrate with CRMs, helpdesk systems and databases via connectors or webhooks — check the integrations documentation for the exact list for your account.
How does bot training and natural language understanding work?▾
Bots use NLU/NLP to recognize intents and entities; you can train them using example phrases, uploaded FAQs or conversation logs, and iteratively refine performance through the training interface.
Can Dashworks Bots access my internal systems or databases?▾
Yes — bots can connect to internal systems using secure connectors, APIs or webhooks, but you must provide credentials and grant the necessary permissions so integrations remain controlled and auditable.
What security and privacy controls are available?▾
The platform provides standard security features such as encrypted data in transit and at rest, role-based access controls, audit logs and configurable data retention and masking settings; review the privacy and security documentation for details specific to your deployment.
What analytics and reporting does Dashworks Bots provide?▾
Dashworks Bots offers dashboards and conversation analytics that surface metrics like session volume, intent accuracy, resolution rates and user satisfaction, and typically allows exporting logs and reports for further analysis.
How is pricing structured and is there a free trial?▾
Pricing is usually tiered by usage, channels and features, and many platforms offer a free trial or limited free tier; contact sales or check the pricing page for current plans and enterprise options.
What support and onboarding options are available?▾
Support typically includes documentation, tutorials, community forums and email support, with paid plans offering faster SLAs, onboarding assistance and dedicated account or professional services for enterprise customers.
User Reviews and Comments about Dashworks Bots
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